Tram Conductor

Job Introduction

Are you passionate about providing excellent customer service and looking for a career with progression? Here at Supertram, we have new opportunities available for Conductors to join the team with a pathway to becoming Tram Drivers over the course of 12-months, if you wish to progress.

We’re looking for customer-focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffield’s iconic tram network whilst driving our route and providing ticketing information to passengers.

Working patterns:

Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isn't running.

What you’ll do:

• Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required.
• Assist passengers with tickets, information and onboard safety
• Provide excellent customer support, ensuring a safe and friendly journey for all
• Welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes
• Providing customer service, revenue protection and crowd control at major events in the city
• Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre

What you need:

• Friendly, approachable personality
• Ability to communicate calmly, clearly and effectively
• Strong ability to retain information and follow instructions
• Able to remain calm under pressure
• Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling
• Willingness to help and learn
• Enthusiastic and passionate